Bytes Document Solutions (BDS) has announced that it has contracted XLMEA to conduct business development consulting and training with its current and prospective customers to assist customers to grow their digital printing businesses by maximising the return on investment on their Xerox digital technology.
This programme is planned to commence from March 2013 and will continue for the foreseeable future as Bytes believes that this value-add service will reap rewards for both its customers and ultimately, BDS. Our customers success is also our success – these services can help customers to ramp up their digital printing business by showing them how to offer a broader range of printing and marketing communication services to their own clients and also how to achieve the highest productivity from their technology investments, said Paul Haglich, Production Systems Marketing Manager at BDS.
Following the global economic crisis also affecting the market in South Africa, printing companies have indicated that there is a need for a new direction into other markets and sectors and to be able to offer higher value/higher quality products. Instead of competing by merely offering lower and lower prices which is not sustainable, printers should focus attention on understanding how they can improve and expand the services that they offer and thereby differentiate themselves from their competitors.
XLMEA works very much hands-on, in real business situations invariably in factory or in-field. Their work has minimal focus on class-room style training but primarily on direct interaction with the printing company management and staff in ‘real business live’ situations. For example, they may be involved with assessing a printing company’s business strategy, assisting the management to develop a strategy and goal and then implement specific actions to achieve those goals. Or they can examine the technology employed and make recommendations on productivity improvements that could encompass work-flows, print management and technology utilisation. They also offer hands-on training for digital printing sales staff and will accompany sales people on sales calls to provide coaching.
XLMEA has an impeccable track record and employs highly skilled business consultants that bring over 20 years’ sales, marketing, application development and strategic business integration to the Developing Markets. They are completely independent, and their recommendations are un-biased and highly confidential. We are excited and looking forward to XL commencing this programme in SA. We are confident that it will be well received by customers and help them to take their businesses to new heights. An XL representative will be in attendance at the majority of the Africa Print Regional Expos, where we invite customers to come and have a chat to explore these exciting opportunities, added Haglich.