Ricoh has been positioned in Gartners Leaders quadrant of the Magic Quadrant: Managed Print Services Worldwide. Managed print services (MPS) is the active management and optimisation of document output devices and related business processes, according to Managed Print Services Association (MPSA).
While many MPS offerings focus tightly on devices and print management, our Managed Document Services (Ricoh MDS) is delivered through a five-phased adaptive model, said Richard Pinker, MD of Ricoh SA. This approach delivers a unique MDS solution for each customer that addresses the entire landscape of business information, including its input (capture), processing (workflow) and output (distribution), whether paper-based or electronic. As a result, we help provide information workers – whether in the office, by mobile or virtual – with the right information, at the right time, and in the right form to make optimal business decisions.
Top MDS concerns businesses have are cost control, environmental sustainability, information security and governance, business process efficiency, organisational change management, information worker productivity, information optimisation and strategic infrastructure.
According to Gartner, Leaders provide MPS to a wide range of customers, including the largest and most geographically dispersed, so theymust demonstrate a truly global reach. They must demonstrate not only the skills to deliver today’s MPS, but also the understanding, initiative and resources to prepare for tomorrow’s MPS. Leaders characteristically augment the full scope of MPS with a wide range of added-value services. As a result, they are frequently shortlisted by large and midsize customers.
Ricoh takes a vendor-agnostic approach to MDS and can draw on a global force of 30 000 professionals who reach 95% of the Global Fortune 500.
We aim to help customers glean greater efficiencies but also focus on helping them better serve their customers and be more competitive, said Pinker.
Ricoh helps ensure the success of MDS engagements by using certified project managers who follow globally accepted PMI best practices to track project scope, timeliness, milestones, budgets and research allocations; service management professionals (ITIL/ISO2001 certified) who ensure the transformed environment – or desired state – is effectively governed, expertly measured and continually optimised; and certified change management experts to help facilitate the people component of transformation.
