Tag: service
Features Of A Relentless Service Culture Plan
John Tschohl of the Service Quality Institute discusses what it takes to write a ‘relentless’ customer service plan.
One of the major weaknesses of most...
The Upside To Customer Complaints
According to John Tschohl from the Service Quality Institute, when customers complain, they are giving you an opportunity to do better, and to be...
Invest In Your Employees To Improve Customer Service
According to John Tschohl from the Service Quality Institute, CEO’s never experience what happens during the day and how ineffective most employees are at...
The Value Of Employee Empowerment
According to John Tschohl from the Service Quality Institute, most executives and managers are afraid to empower their employees. They don’t trust employees, and...
Steps To Effectively Handle Angry Customers
Customers' patronage, and their money, become even more important when you realise that it will cost you 10 times more to attract new customers...
Speed Is A Critical Element Of Customer Service
John Tschohl, president and founder of the Service Quality Institute, writes that speed matters, and there are several reasons for that. We live in...
BOBST Announces Appointment Of Service Director For Africa And Middle East
Mohamed Ali Ben Mustapha, an electromechanical engineer graduate, joins BOBST with almost 15 years’ experience in industrial production service and management, mainly within the...
Create An Ideal Service Culture In Nine Steps
In order to distinguish you and your business from your competitors, John Tschohl, president and founder of the Service Quality Institute said it is...
Tresu Announces Global Technical Service Support Centre For Customers
With service technicians on all major continents and service experts in its new TRESU SMART CENTER, the company supports customers to make them stay...
Making Empowered Decisions
John Tschohl of the Service Quality Institute writes that most CEO’s believe their employees are empowered. The description of empowerment for most companies is...
