Tag: service
Combine Technology With Personal Communication For Great Customer Service
John Tschohl of the Service Quality Institute writes that when you use technology and add a personal touch, you will have a winning combination.
The...
Implementing A Customer Service Strategy
According to John Tschohl of the Service Quality Institute, if you want to drive your business to great heights, you must have a service...
Be Relentless In Providing Exceptional Customer Service
John Tschohl of the Service Quality Institute says being relentless is an obsession with providing exceptional service to your customers. It’s a propulsive, self-directed...
Manroland Goss Announces New Service Contract Agreement With Botswana-Based Business
Following a large order of spare parts, the Southern African printing specialist, Printing & Publishing Company Botswana (PPCB), opted for a long-term service contract...
Six Steps Employees Can Take To Solve Customers’ Problems
John Tschohl of the Service Quality Institute writes that there are several things that annoy customers, including not being understood, not being valued, not...
Don’t Retain Poor Performing Employees
According to John Tschohl of the Service Quality Institute, retaining employees who perform poorly is expensive both financially and emotionally. It costs a lot...
Become Your Company’s Most Valuable Team Player
John Tschohl of the Service Quality Institute outlines what is required to be your company’s most valuable team player.
Basketball courts were a hotbed of...
How To Become A Better Boss
John Tschohl of the Service Quality Institute provides steps for employers to improve their performance, such as communication, coaching and being constructive in feedback.
If...
The Importance Of Recognition In The Workplace
John Tschohl, founder and president of the Service Quality Institute, says that it's important for employees to be complimented or recognised for their work.
I...
Using A Customer’s Name Adds A Personal Touch To Your Business’s Services
John Tschohl of the Service Quality Institute says only a handful of U.S. companies understand the power of calling customers by name. Three that...
