Tag: service

Using A Customers Name Adds A Personal Touch

Using A Customer’s Name Adds A Personal Touch To Your Business’s Services

John Tschohl of the Service Quality Institute says only a handful of U.S. companies understand the power of calling customers by name. Three that...
Features Of A Relentless Service Culture Plan

Features Of A Relentless Service Culture Plan

John Tschohl of the Service Quality Institute discusses what it takes to write a ‘relentless’ customer service plan. One of the major weaknesses of most...
The Upside To Customer Complaints

The Upside To Customer Complaints

According to John Tschohl from the Service Quality Institute, when customers complain, they are giving you an opportunity to do better, and to be...
Invest In Your Employees To Improve Customer Service

Invest In Your Employees To Improve Customer Service

According to John Tschohl from the Service Quality Institute, CEO’s never experience what happens during the day and how ineffective most employees are at...
The Values Of Employee Empowerment

The Value Of Employee Empowerment

According to John Tschohl from the Service Quality Institute, most executives and managers are afraid to empower their employees. They don’t trust employees, and...
Steps To Effectively Handle Angry Customers

Steps To Effectively Handle Angry Customers

Customers' patronage, and their money, become even more important when you realise that it will cost you 10 times more to attract new customers...
Speed Is A Critical Element Of Customer Service

Speed Is A Critical Element Of Customer Service

John Tschohl, president and founder of the Service Quality Institute, writes that speed matters, and there are several reasons for that. We live in...
BOBST Announces Appointment Of Service Director For Africa And Middle East Region

BOBST Announces Appointment Of Service Director For Africa And Middle East

Mohamed Ali Ben Mustapha, an electromechanical engineer graduate, joins BOBST with almost 15 years’ experience in industrial production service and management, mainly within the...
Create An Ideal Service Culture In Nine Steps

Create An Ideal Service Culture In Nine Steps

In order to distinguish you and your business from your competitors, John Tschohl, president and founder of the Service Quality Institute said it is...
Tresu Announces Technical Service Support Center For Customers

Tresu Announces Global Technical Service Support Centre For Customers

With service technicians on all major continents and service experts in its new TRESU SMART CENTER, the company supports customers to make them stay...