Tag: employees
Steps To Effectively Handle Angry Customers
Customers' patronage, and their money, become even more important when you realise that it will cost you 10 times more to attract new customers...
Nine Ways A Company Can Maintain Staff Morale
John Tschohl, president and founder of the Service Quality Institute, discusses the steps to retain current employees and attract new ones.
Train them
Give your employees...
Create An Ideal Service Culture In Nine Steps
In order to distinguish you and your business from your competitors, John Tschohl, president and founder of the Service Quality Institute said it is...
Making Empowered Decisions
John Tschohl of the Service Quality Institute writes that most CEO’s believe their employees are empowered. The description of empowerment for most companies is...
