Tag: employees

Assess And Critique Your Employees On A Regular Basis

Assess And Critique Your Employees On A Regular Basis

According to John Tschohl from the Service Quality Institute, an important part of coaching includes reviewing your employees’ performance. In order to do this,...
Steps To Effectively Handle Angry Customers

Steps To Effectively Handle Angry Customers

Customers' patronage, and their money, become even more important when you realise that it will cost you 10 times more to attract new customers...
Nine Ways A Company Can Maintain Staff Morale

Nine Ways A Company Can Maintain Staff Morale

John Tschohl, president and founder of the Service Quality Institute, discusses the steps to retain current employees and attract new ones. Train them Give your employees...
Create An Ideal Service Culture In Nine Steps

Create An Ideal Service Culture In Nine Steps

In order to distinguish you and your business from your competitors, John Tschohl, president and founder of the Service Quality Institute said it is...
Making Empowered Decisions

Making Empowered Decisions

John Tschohl of the Service Quality Institute writes that most CEO’s believe their employees are empowered. The description of empowerment for most companies is...