Tag: customers
Muller Martini Installs Saddle Stitcher
The Primera PRO saddle stitcher, which runs at 14,000 cycles per hour, significantly shortens the set-up and throughput times for jobs, thus increasing profitability.
From...
The Upside To Customer Complaints
According to John Tschohl from the Service Quality Institute, when customers complain, they are giving you an opportunity to do better, and to be...
Invest In Your Employees To Improve Customer Service
According to John Tschohl from the Service Quality Institute, CEO’s never experience what happens during the day and how ineffective most employees are at...
The Value Of Employee Empowerment
According to John Tschohl from the Service Quality Institute, most executives and managers are afraid to empower their employees. They don’t trust employees, and...
BOBST Employee Recognised For New Work Around Print Efficiency
Fred Rostalski, an Engineer at BOBST Bielefeld GmbH, received the prestigious BOBST Inventor Award for the 'Method for determining print parameters of a print...
Ricoh Partnership With International Management Consultancy Helps Print Service Providers Understand Business Better
According to Frank Cuijpers, BIC Institute founder, a print business, like any other type of business, needs a crystal-clear understanding of what makes it...
Kongsberg Cutting Table Enables Customer To Bring Digital Finishing In-House
Ontario-based Appletree Printing has invested in a new Kongsberg X24 Edge cutting table to bring all its finishing in-house. The new installation also includes...
Nine Ways A Company Can Maintain Staff Morale
John Tschohl, president and founder of the Service Quality Institute, discusses the steps to retain current employees and attract new ones.
Train them
Give your employees...
Making Empowered Decisions
John Tschohl of the Service Quality Institute writes that most CEO’s believe their employees are empowered. The description of empowerment for most companies is...
A Competitive Advantage Goes To Leaders That Get It Right
John Tschohl of the Service Quality Institute discusses leadership using four people who went through personal and financial difficulties but kept on looking forward...
