Tag: customers

Features Of A Relentless Service Culture Plan

Features Of A Relentless Service Culture Plan

John Tschohl of the Service Quality Institute discusses what it takes to write a ‘relentless’ customer service plan. One of the major weaknesses of most...
BOBST Africa and Middle East Celebrates Three Decades Of Sales, Service And Support

BOBST Africa And Middle East Celebrates Three Decades Of Sales, Service And Support

As a global provider of processing, printing and converting equipment and services in the label, flexible packaging, folding carton and corrugated sectors, BOBST has...
Muller Martini Installs Saddle Stitcher

Muller Martini Installs Saddle Stitcher

The Primera PRO saddle stitcher, which runs at 14,000 cycles per hour, significantly shortens the set-up and throughput times for jobs, thus increasing profitability.  From...
The Upside To Customer Complaints

The Upside To Customer Complaints

According to John Tschohl from the Service Quality Institute, when customers complain, they are giving you an opportunity to do better, and to be...
Invest In Your Employees To Improve Customer Service

Invest In Your Employees To Improve Customer Service

According to John Tschohl from the Service Quality Institute, CEO’s never experience what happens during the day and how ineffective most employees are at...
The Values Of Employee Empowerment

The Value Of Employee Empowerment

According to John Tschohl from the Service Quality Institute, most executives and managers are afraid to empower their employees. They don’t trust employees, and...
BOBST Employee Recognised For New Work Around Print Efficiency

BOBST Employee Recognised For New Work Around Print Efficiency

Fred Rostalski, an Engineer at BOBST Bielefeld GmbH, received the prestigious BOBST Inventor Award for the 'Method for determining print parameters of a print...
Ricoh Partnership With International Management Consultancy Helps Print Service Providers Understand Business Better

Ricoh Partnership With International Management Consultancy Helps Print Service Providers Understand Business Better

According to Frank Cuijpers, BIC Institute founder, a print business, like any other type of business, needs a crystal-clear understanding of what makes it...
Kongsberg Cutting Table Enables Customer To Bring Digital Finishing In-House

Kongsberg Cutting Table Enables Customer To Bring Digital Finishing In-House

Ontario-based Appletree Printing has invested in a new Kongsberg X24 Edge cutting table to bring all its finishing in-house. The new installation also includes...
Nine Ways A Company Can Maintain Staff Morale

Nine Ways A Company Can Maintain Staff Morale

John Tschohl, president and founder of the Service Quality Institute, discusses the steps to retain current employees and attract new ones. Train them Give your employees...