Tag: customers
Eliminate The Roadblocks In Business
John Tschohl of the Service Quality Institute writes that you must do whatever you can to make it easier for customers to deal with...
Combine Technology With Personal Communication For Great Customer Service
John Tschohl of the Service Quality Institute writes that when you use technology and add a personal touch, you will have a winning combination.
The...
Be Relentless In Providing Exceptional Customer Service
John Tschohl of the Service Quality Institute says being relentless is an obsession with providing exceptional service to your customers. It’s a propulsive, self-directed...
Smurfit Kappa Opens Integrated Corrugated Plant In Morocco
The inauguration of the new integrated corrugated plant in Rabat, Morocco, marks Smurfit Kappa’s first operation in North Africa.
Morocco offers an exciting opportunity, with...
Excellent Customer Service Is Now More Critical Than Ever
According to Liezle Barrie, National Sales Manager of Consumables at Intamarket Graphics, with the explosion of social networking websites and review platforms, consumers now...
Features Of A Relentless Service Culture Plan
John Tschohl of the Service Quality Institute discusses what it takes to write a ‘relentless’ customer service plan.
One of the major weaknesses of most...
BOBST Africa And Middle East Celebrates Three Decades Of Sales, Service And Support
As a global provider of processing, printing and converting equipment and services in the label, flexible packaging, folding carton and corrugated sectors, BOBST has...
Muller Martini Installs Saddle Stitcher
The Primera PRO saddle stitcher, which runs at 14,000 cycles per hour, significantly shortens the set-up and throughput times for jobs, thus increasing profitability.
From...
The Upside To Customer Complaints
According to John Tschohl from the Service Quality Institute, when customers complain, they are giving you an opportunity to do better, and to be...
Invest In Your Employees To Improve Customer Service
According to John Tschohl from the Service Quality Institute, CEO’s never experience what happens during the day and how ineffective most employees are at...
