Tag: customers
Why Being Relentless Is So Critical In Business
John Tschohl of the Service Quality Institute writes why being relentless in serving customers will increase income stream and forge a path to success....
Empowered Employees Keep Your Customers Coming Back
John Tschohl, founder and president of the Service Quality Institute, says most company executives and managers think they are providing exceptional service to their...
Put Customers First To Ensure Business Success
Why do customers patronise one company over another? According to John Tschohl, founder and president of the Service Quality Institute, the answer is customer...
Eliminate The Roadblocks In Business
John Tschohl of the Service Quality Institute writes that you must do whatever you can to make it easier for customers to deal with...
Combine Technology With Personal Communication For Great Customer Service
John Tschohl of the Service Quality Institute writes that when you use technology and add a personal touch, you will have a winning combination.
The...
Be Relentless In Providing Exceptional Customer Service
John Tschohl of the Service Quality Institute says being relentless is an obsession with providing exceptional service to your customers. It’s a propulsive, self-directed...
Smurfit Kappa Opens Integrated Corrugated Plant In Morocco
The inauguration of the new integrated corrugated plant in Rabat, Morocco, marks Smurfit Kappa’s first operation in North Africa.
Morocco offers an exciting opportunity, with...
Excellent Customer Service Is Now More Critical Than Ever
According to Liezle Barrie, National Sales Manager of Consumables at Intamarket Graphics, with the explosion of social networking websites and review platforms, consumers now...
Features Of A Relentless Service Culture Plan
John Tschohl of the Service Quality Institute discusses what it takes to write a ‘relentless’ customer service plan.
One of the major weaknesses of most...
BOBST Africa And Middle East Celebrates Three Decades Of Sales, Service And Support
As a global provider of processing, printing and converting equipment and services in the label, flexible packaging, folding carton and corrugated sectors, BOBST has...
