Tag: customer
Customer Service Is Less Expensive Than Customer Replacement
According to John Tschohl of the Service Quality Institute, any complaint from a customer, or a co-worker, for that matter, is an opportunity to...
Owning Your Mistakes Is A Critical Step In A Business’s Service Recovery
John Tschohl of the Service Quality Institute writes that owning your mistakes is a critical step in service recovery, and service recovery is critical...
Implementing A Customer Service Strategy
According to John Tschohl of the Service Quality Institute, if you want to drive your business to great heights, you must have a service...
Markzware Enhances Compatibility Of Printing Solutions
Markzware, Inc. has announced the compatibility of its 'Markz-Line SE' products with Adobe InDesign and QuarkXPress 2024 files on Microsoft Windows platforms.
This enhancement enables...
Six Steps Employees Can Take To Solve Customers’ Problems
John Tschohl of the Service Quality Institute writes that there are several things that annoy customers, including not being understood, not being valued, not...
Using A Customer’s Name Adds A Personal Touch To Your Business’s Services
John Tschohl of the Service Quality Institute says only a handful of U.S. companies understand the power of calling customers by name. Three that...
Print Is Not Just About Product
Pieter Pieters, Canon South Africa B2B Business Development Manager B2B Pro Print and LFP discusses the importance of being relevant, and in doing so...
Print Service Providers Can Help Brands Build A Personalised Customer Approach
Pieter Pieters, Canon South Africa B2B Business Development Manager – B2B Pro Print and LFP, writes that in a digital age, brands need to...
Esko And GMG Announce Collaboration In Colour Management
A collaboration brings Esko-Graphics BV. (‘Esko’) and GMG GmbH & Co. KG (‘GMG’) together to satisfy the demand for highly automated and globally connected...
The Upside To Customer Complaints
According to John Tschohl from the Service Quality Institute, when customers complain, they are giving you an opportunity to do better, and to be...
