Tag: customer

Using A Customers Name Adds A Personal Touch

Using A Customer’s Name Adds A Personal Touch To Your Business’s Services

John Tschohl of the Service Quality Institute says only a handful of U.S. companies understand the power of calling customers by name. Three that...
Print Is Not Just About Product

Print Is Not Just About Product

Pieter Pieters, Canon South Africa B2B Business Development Manager B2B Pro Print and LFP discusses the importance of being relevant, and in doing so...
Print Service Providers Can Help Brands Build A Personalised Customer Approach

Print Service Providers Can Help Brands Build A Personalised Customer Approach

Pieter Pieters, Canon South Africa B2B Business Development Manager – B2B Pro Print and LFP, writes that in a digital age, brands need to...
Esko And GMG Announce Collaboration In Colour Management

Esko And GMG Announce Collaboration In Colour Management

A collaboration brings Esko-Graphics BV. (‘Esko’) and GMG GmbH & Co. KG (‘GMG’) together to satisfy the demand for highly automated and globally connected...
The Upside To Customer Complaints

The Upside To Customer Complaints

According to John Tschohl from the Service Quality Institute, when customers complain, they are giving you an opportunity to do better, and to be...
Three P's That Should Form The Basis Of How A Business Engages With Customers

Three P’s That Should Form The Basis Of How A Business Engages With Customers

Canon South Africa Managing Director, David Preston, outlines what should form the basis of how a business engages with both external and internal customers. The...
Steps To Effectively Handle Angry Customers

Steps To Effectively Handle Angry Customers

Customers' patronage, and their money, become even more important when you realise that it will cost you 10 times more to attract new customers...
Enfocus Launches Revamped Customer Portal

Enfocus Launches Revamped Customer Portal

My Enfocus is the portal where Enfocus users can find relevant information specific to them, such as licence keys, dashboards and much more. It...
Create An Ideal Service Culture In Nine Steps

Create An Ideal Service Culture In Nine Steps

In order to distinguish you and your business from your competitors, John Tschohl, president and founder of the Service Quality Institute said it is...
Tresu Announces Technical Service Support Center For Customers

Tresu Announces Global Technical Service Support Centre For Customers

With service technicians on all major continents and service experts in its new TRESU SMART CENTER, the company supports customers to make them stay...