The first Xerox showroom and service centre in Zambia, made possible by DIGIPrint, has opened up a network of opportunities for the nation. The initiative is supported by Bytes Document Solutions (BDS), the authorised Xerox distributor in 26 sub-Saharan countries.
The new centre, officially presented by Yese Bwalya, director of communications (ministry of communications and transport) further positions Xerox as the leading printer brand in the country, giving customers a central source to view and experience the latest in Xerox printer technology for every level of business.
‘We are very pleased to have reached this milestone and are looking forward to further growth in the Zambian market,’ said DIGIprint MD Christos Diakosavas. ‘This has been made easy by the continued support we receive from Xerox and BDS, and the continued development and offering from all Xerox products and services,’ he said. ‘I am looking forward to a great 2017 and hope to achieve more milestones this year.’
Olivier Merven, regional manager – Africa operations at BDS, said DIGIprint’s focus on customer service, combined with dedication and passion, have made it one of the shining lights in the Xerox distribution network in Africa.
‘DIGIprint has an exemplary track record in delivering customer-centric solutions throughout Zambia, establishing Xerox as the market leader and consistently keeping the Xerox brand top of mind for Zambian business,’ said Merven. ‘The new showroom and service centre is a natural extension of this effort, and lays yet another foundation for expanding the Xerox experience in the region.’
More than 200 people attended the opening ceremony in Lusaka, including DIGIprint customers and clients, local technology experts, representatives of both local and international businesses, and government representatives.
‘As you may all be aware, Xerox as a brand is a household name the world over,’ said Bwalya in his opening speech. ‘You can count on our unwavering support through my ministry as we strive to work together and move in line with the Patriotic Fronts Manifesto of ensuring we promote the use of ICT in our day-to-day operations.’
DIGIprint has been recognised by BDS as the Xerox Africa Operations Distributor of the Year in 2014, and praised for the broad range of services it offers with the Xerox brand for companies across the Zambian business spectrum.
‘We deliver solutions ranging from all-in-one colour machines for small business, networkable A3 work centres for medium-size operations, and production digital presses for big business or professional printers,’ he said. ‘To do so, we have consistently added to our skilled workforce, with a special focus on training and development so our people can deliver the consistently high level of service our customers expect.’
Merven had previously commended DIGIprint for its ability to adapt to the changing requirements of the market. ‘That comes down to a combination of the right technology, people and the right focus to meet the Zambian market demand,’ he said.