Tag: John Tschohl

Show Sincere Interest In Every Customer During A Crisis

According to John Tschohl of the Service Quality Institute, many people respond to a crisis by being overwhelmed by stress, which turns to fear....

Five Great Truths About Quality Service

Why is loyalty so important? According to global management consulting firm, Bain and Co., repeat customers spend 67% more than new customers. This is due...

A Competitive Advantage Goes To Leaders That Get It Right

John Tschohl of the Service Quality Institute discusses leadership using four people who went through personal and financial difficulties but kept on looking forward...

Highly Professional Service Strategies Add More To Your Bottom Line Results

John Tschohl of the Service Quality Institute discusses the best principles and practices instrumental to outstanding customer service. These include commitment, speed and delivery. Only...
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