Tag: John Tschohl
Become A Team Player By Being Helpful
John Tschohl of the Service Quality Institute says the most important question you can ask is: can I help you? Do not wait for...
Customer Service Is Less Expensive Than Customer Replacement
According to John Tschohl of the Service Quality Institute, any complaint from a customer, or a co-worker, for that matter, is an opportunity to...
Combine Speed With Service For A Winning E-Commerce Business
John Tschohl of the Service Quality Institute writes that we’ve come a long way from competing with companies that are a few kilometres away...
Why Being Relentless Is So Critical In Business
John Tschohl of the Service Quality Institute writes why being relentless in serving customers will increase income stream and forge a path to success....
Why Performance Reviews Should Be Conducted Regularly
John Tschohl, founder and president of the Service Quality Institute, says that performance reviews not only help employees by identifying their strengths and weaknesses,...
Empowered Employees Keep Your Customers Coming Back
John Tschohl, founder and president of the Service Quality Institute, says most company executives and managers think they are providing exceptional service to their...
Navigating The Hiring Process
John Tschohl of the Service Quality Institute says hiring the right people and firing the wrong people are equally important. Whether it’s an athletic...
Being Relentless Will Forge The Path To Success
John Tschohl of the Service Quality Institute writes that people don’t become successful by accident. They set goals and work hard. They practice, study,...
Speed Helps Businesses To Attract And Retain Customers
John Tschohl of the Service Quality Institute writes that speed dramatically reduces the amount of time needed to complete a task by altering factors...
Eliminate The Roadblocks In Business
John Tschohl of the Service Quality Institute writes that you must do whatever you can to make it easier for customers to deal with...
