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Tag: empowerment

Create An Ideal Service Culture In Nine Steps

Create An Ideal Service Culture In Nine Steps

In order to distinguish you and your business from your competitors, John Tschohl, president and founder of the Service Quality Institute said it is...
Making Empowered Decisions

Making Empowered Decisions

John Tschohl of the Service Quality Institute writes that most CEO’s believe their employees are empowered. The description of empowerment for most companies is...