Tag: customer service

Highly Professional Service Strategies Add More To Your Bottom Line Results

John Tschohl of the Service Quality Institute discusses the best principles and practices instrumental to outstanding customer service. These include commitment, speed and delivery. Only...

Good Listening Is The Key

Customer Service is all about listening. According to Bernard Ferrari, author of Power Listening: Mastering the Most Critical Business Skill of All, good listening...

Customer Service With Passion and Principles

In 1979, long before customer service came into vogue, I designed the world’s first customer service training programme. I felt that if organisations would...

RICOH SA IMPROVES CUSTOMER SERVICE WITH INTEGRATED MOBILE INFORMATION DEVICES

Ricoh SA has rolled out Windows-based mobile devices to all of its 120 field engineers, giving engineers and Ricoh SAs service centre greater control,...