Tag: customer experience

Customer Experience Is Key In An Unpredictable Environment

Customer Experience Is Key In An Unpredictable Environment

According to Novus Holdings, CX or customer experience is customers’ perception of how a company treats them. This affects their behaviours and build memories...

Highly Professional Service Strategies Add More To Your Bottom Line Results

John Tschohl of the Service Quality Institute discusses the best principles and practices instrumental to outstanding customer service. These include commitment, speed and delivery. Only...