Ricoh South Africa has announced a transition designed to enhance operational efficiency and unlock new growth opportunities through deeper alignment with its trusted network of Accredited Business Partners. The company said this strategic transformation of its business model will transition to an Accredited Business Partner-only distribution model for its Office Print and selected Production Print operations.
This decision comes in response to evolving market dynamics and the need for a more agile, scalable, and customer-centric approach. Ricoh’s Accredited Business Partners already service Ricoh’s client base across South Africa, and this transition will further empower them to deliver exceptional value and service.
‘This is a pivotal moment for Ricoh South Africa,’ said Dean Richards, CEO of Ricoh South Africa. ‘By placing our Accredited Business Partners at the centre of our distribution strategy, we are reinforcing our commitment to long-term, sustainable growth – built on trust, loyalty, and shared success.’
Upon completion of the transition, Ricoh will no longer operate a direct sales or technical service force in the Office Print market, focusing instead on enhancing operational efficiencies and delivering continued high-quality service to clients, though their Accredited Business Partners, which will strengthen the company’s market position.
This transformation aligns with Ricoh Group’s global strategy to drive digital innovation and customer value through strong local partnerships. It positions Ricoh to better serve the South African market with a leaner, more focused, and partner-empowered model.
