My Enfocus is the portal where Enfocus users can find relevant information specific to them, such as licence keys, dashboards and much more. It will also allow customers to download the latest installers, assign subscriptions or log a support ticket.
Tim Bernaerdt, Head of Customer Success said, ‘Continuous improvement is one of the core values of Enfocus. We strive to evolve our products and services to better serve our customers. Therefore, I am very delighted to launch a new My Enfocus portal. Customer service is key and in an online environment and it’s important to make interface simple and obvious. Making it easy for users to find information about the products and services they use inspired the complete revision of the customer portal.’
Arthur Peck, Front-End Designer at Enfocus added, ‘This is a whole new experience that we built for our customers. They are able to manage all their products, payments, apps, and installations very easily in a central hub for everything Enfocus. We used customer research to see what users need in a self-service platform. The initial feedback from our customers is really great.’