A new IDC MarketScape report has noted that Ricoh is now in a strong position to drive transformation in areas both inside and outside the business of printing. This comes following the report naming Ricoh a leader in print transformation, recognising its holistic approach to future-proofing the workplace.
The IDC MarketScape: Worldwide Print Transformation 2020 Vendor Assessment evaluated Ricoh’s commitment and efforts to enabling digital transformation, which ‘are best viewed through the lens of the company’s own efforts to become a more services-oriented organisation’.
‘The IDC MarketScape report is recognising our continued efforts to help customers better serve their customers, accelerate innovation, reduce operating costs and make more informed financial decisions,’ said Jacques van Wyk, CEO of Ricoh SA. ‘Global events have accelerated the digital transformation trends that were already underway and heightened the demand for collaborative, digital workflows that eliminate business silos and streamline processes through secure and remote access.’
The IDC MarketScape’s report noted that Ricoh’s customer-centric, services-led approach is central to its ability to ‘address critical factors currently impacting the digital workplace’. The report recognised Ricoh’s emphasis on simplifying complexity, from automating workflows to providing a scalable, modular, platform-based ecosystem of services that converts data into highly valuable insights, workflows and documents which is automatically updated with the best tools to address customers’ evolving business needs.
‘Ricoh is a leader in Managed Print Services (MPS) and has one of the industry’s more efficient and integrated global service delivery models,’ said Robert Palmer, Research VP for IDC’s Imaging, Printing, and Document Solutions group. ‘Both Ricoh’s cloud infrastructure investment and its holistic approach to ‘future-proofing’ physical and digital environments to maximise workforce potential is now more relevant than ever. This, combined with its proven efforts to provide greater visibility and control of information flow, which enables better governance, risk management and security, have lent it significant credibility as businesses look for these benefits in the new world of work. It is these accomplishments that helped position them as an IDC MarketScape leader.’