Mondi Web Based Services Grow

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Mondi Containerboard recently introduced the new Corrugated Paper Expert technical sales services platform.

Each Mondi Containerboard customer gets a dedicated log-in that provides exclusive, around-the-clock access to this new, multifunctional platform with its timely information and insights covering a range of containerboard, converting and corrugated topics.

Customers can access exclusive articles about a variety of paper and converting topics. The Corrugated Paper Expert also enables community knowledge-sharing around topics such as thermovisual paper audits, or the impact of the weather on corrugated board quality, in categories such as paper parameters, paper profiles, runnability on corrugators, and corrugated board defects.

Mondi’s technical experts publish regularly on the platform, while an open ‘comment’ section, allows customers to discuss everyday challenges and easily ask Mondi’s technical sales service team specific questions.

In addition, the Corrugated Paper Expert provides useful, downloadable resources such as Microsoft Excel spreadsheets for calculating values related to Edge Crush Test (ECT), Short Compression Test (SCT), and Box Compression Strength (BCT), or to corrugated board bending stiffness – all to facilitate box planning.

‘With our Corrugated Paper Expert online platform, we are breaking new ground,’ said Marek Motylewski, head of the Mondi technical sales service. ‘This tool is unique in the industry and brings added value to our customers. Our many years of technical consultation and coaching have enabled us to develop a deep understanding of the challenges that our customers face every day. We now have clustered these topics and made them available, along with our recommendations, to our customer community via this valuable platform.’

Mondi Uncoated Fine Paper has also launched myMondi, an online service and purchase platform for paper merchants. First introduced in May 2017 to a small group of pilot customers, this service continues to add features and will be available worldwide by October 2018, according to Andreas Halpern, business project lead for myMondi and digital projects and customer relationship manager for Mondi Uncoated Fine Paper.

Mondi Industrial Bags, meanwhile, continues to refine its service called ebags, which is designed to assist customers with the reordering process online. This easy-to-use service allows for 24/7 ordering of bags online using streamlined procurement processes, according to Michael Obernberger, head of sales excellence and digital commercial solutions. Customers also can check the status of current orders and access a history of completed orders.

Mondi pioneered the industry’s first online ordering platform when it first launched ebags more than 10 years ago. It now is further enhancing the tool’s functionality, to make the interface more user-friendly and allow customers to access useful information such as reports and statistics. An updated platform, based on a more advanced technology, will be launched in the coming months.

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